Vice President Client Services & Development (JH16565)

Title:                 Vice President Client Services & Development  (JH16565)

Location:          New Jersey

Position Overview

The Vice President, External Services is responsible for leading Education, Training and Advisory services that enable the industry community’s use of the company’s platforms and services.  The position is responsible for implementing the strategic vision of external services within company to span client/customer requirements, meeting both the 1:1 and 1:Many service offerings. This leader has responsibility for implementing service strategies to achieve quality, adoption and solution objectives by developing, managing, and delivering overall direction and leadership to the training, implementation and advisory staff.

Performance Profile Duties/Responsibilities

·    Lead and direct the creation and implementation of the external services plan fitting within the company strategic plan; ensure its implementation to achieve goals.

·        Build strong relationships with customers and prospects to gain understanding of their needs and the alignment of these opportunities with company’s engagement/product/solution and advisory capabilities.

·         Define a go to market strategy including key partnerships, and supporting business’ model to achieve company External Services initiatives.

·         Direct the development and implementation of external services procedures and initiatives to achieve or exceed operational goals. Responsible for development and implementation of an education platform for the company product(s). 

·         Supports the industry professional services leads to build a long-term plan that matures the company stance on how to use the company’s widely used products and services within business processes – focused on improving the customers’ understanding of industry standards, business process efficiency, risk management strategy and/or delivers growth to their respective organization.   

·         Build a deep, trusting and communication-exchange relationship with peers in industry practice groups, team members in solutions, and technology and partner organizations in the company solution partners program. 

·         Develop a significant understanding of the company’s products and services throughout core verticals and evolving markets so that Education, Training and Advisory services strategy and plans keep pace with the changing needs of the market place and the overall company business strategy.

·         Works with peers in other areas of the company to plan offerings, secure resources to execute, prioritize opportunities and deliver to meet or exceed customer engagements.

·         Establish and implement strategies to meet customer directives and objectives.

·         Works closely with our operations and finance teams to develop company procedures and pricing models that support a scalable Education, Training and Advisory function.

·         Lead business development and outside sales activities to ensure a sufficient pipeline of opportunities. 

·         Collaborate with Marketing to develop marketing strategies that position the company appropriately to take full advantage of external services opportunities.

·         Utilize the company call/contact center to support lead generation activities.

·         Support the creation and management of all SOW and RFP responses

·         Work with the Marketing team to create collateral for engagement and business development activities (whitepaper, benchmarking docs etc.)

·         Operate the business with the P&L in mind

 Education/Experience

·         Bachelor’s degree level education; MBA highly desirable.

·         A track record of strong business development results in an advisory services capacity. 

·         Minimum of seven years’ experience managing a services organization with experience providing high value, complex technology products and services to Fortune 500 multi-national companies.

·         Five years solutions sales or consulting delivery experience with high value technology products and services with minimum of five years in the business information industry.

·         Experienced in communicating with a geographically diverse team of >75 people, or Seven or more years’ experience delivering supply chain implementation or advisory services to Consumer Package Goods Retailers and/or Suppliers, desired.

·         Ability to work effectively in a highly virtual and matrixed setting. 

·         Proven experience in consulting services metrics and measurement management including pre-sale and order book forecasting, resource planning and utilization as well as financial planning and budgeting.